Role Objectives:
As the Logistics Specialist, you will support real-time monitoring and execution of delivery operations by ensuring DA compliance, resolving live issues, and maintaining service quality standards.
Roles & Responsibilities:
Monitor DA appearance, hygiene, and branding compliance.
Conduct field audits to ensure SOP adherence.
Collect and document restaurant feedback on DA performance and attitude.
Track and validate DA cash collection and escalate irregularities.
Support implementation of new operational processes and tools.
Assist in tracking delay reasons and coordinating live interventions.
Provide weekly field reports highlighting compliance, risks, and recommendations.
Escalate operational risks such as repeated delays or DA non-responsiveness.
Required Education, Knowledge, and Skills:
Bachelor’s degree or diploma in Logistics, Business, or a related field.
1–2 years of experience in delivery support or logistics operations.
Experience with dispatch tools and real-time support systems.
Ability to multitask and work under pressure.
Strong attention to detail and organizational skills.
Familiarity with DA workflows and SLA enforcement.