Role Objectives
The Senior Associate Program Manager facilitates collaboration among teams to resolve challenges promptly, analyzing customer feedback for areas of improvement and driving continuous enhancement initiatives. They lead cross-functional projects, utilizing data insights, piloting new initiatives, and ensuring regular updates to stakeholders. Additionally, they possess the capability to manage end-to-end project lifecycles effectively, from planning to delivery of results.
Roles & Responsibilities:
Coordinate between different teams to identify and solve business challenges in high quality and timely manner
Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience
Look for continuous improvement opportunities
Report updates regularly to each project’s stakeholders
Pilot and own new initiatives that transform our operations and improve the service we provide
Lead cross-functional projects using insights based on data
Ability to lead end-to-end projects (from planning the project to delivering results)
REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
3+ years of experience in a relevant field
Ability to understand the operational performance, anticipate issues, and quickly understand & support in solving them when they arise
Process-orientation
Passion for data analysis and the ability to drive quality improvement
Customer centricity
Strong communication and ability to drive discussions and keep focus
Exceptional written and verbal communication skills
Bias for action
Self-motivation & natural curiosity. You excel at independently discovering solutions to complex problems
Passion for learning how things work and you’re always looking for ways to innovate
Previous experience in Project Management is preferred.