Interact with Breadfast customers over system, phone, and email messages
Determine customer needs and provide appropriate solutions
Empathize with and prioritize customer needs
Respond to customer inquiries on Breadfast social media channels
Review customers’ feedback and order reviews daily and resolve any issues promptly.
Periodically test Breadfast website and mobile app and provide feedback
Document interactions with customers in CRM system.

Job Requirements

Ability to communicate correctly and clearly with customers
Excellent documentation skills — documenting interactions with customers into CRM system
Good comprehension skills — ability to clearly understand and state the issues customers present
Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal & conflict resolution and negotiating skills
Ability to determine customer needs and provide appropriate solutions
Effective problem-solving skills: ability to approach problems logically
Strong handling skills
Action, ,detail-oriented and self-disciplined
Excellent spoken and written communication skills using both Arabic and English are a must.

Customer Experience Associate