Partner Operations Specialist, you will ensure smooth day-to-day performance across our food vendor partners. You’ll be responsible for maintaining operational quality, resolving issues quickly, and supporting partners in delivering great customer experiences. This role is ideal for a detail-oriented operator who enjoys solving problems, working closely with vendors, and driving consistency across our platform.
Key Responsibilities
Monitor daily partner metrics including availability, rejection rate, cancellations, preparation time, and delivery issues.
Ensure partners adhere to operational standards and SLAs.
Flag underperformance or service risks to the Partner Ops Lead and support in executing corrective actions.
Act as the first point of contact for partner operational issues, logging and resolving technical, process, or fulfillment challenges such as tablet outages, order flow issues, or inventory sync errors.
Escalate recurring or complex issues to the relevant internal teams for systemic resolution.
Support onboarding of new partners and branches, including system setup, operational checks, and go-live readiness.
Verify completeness of inputs such as contact details, working hours, devices, and menu setup prior to launch to ensure a smooth transition to live operations.
Conduct periodic site visits and check-ins with vendors to ensure compliance and capture feedback.
Maintain professional relationships that encourage accountability and collaboration on operational improvements.
Track and update partner performance dashboards and internal reports.
Highlight operational trends, pain points, and areas for improvement to the Partner Ops Lead.
Requirements
1–3 years of experience in food delivery, e-commerce, FMCG, or operations-heavy roles.
Strong understanding of operational performance metrics (SLAs, cancellations, order flow).
Proficiency in Excel / Google Sheets; comfort working with dashboards or analytics tools.
Highly organized with strong attention to detail and follow-through.
Excellent communication and coordination skills in English.
Ability to work effectively in a fast-paced, field-driven environment.
Nice to Have
Experience with food delivery aggregators or restaurant tech platforms.
Familiarity with catalogue management, PoS, or order/inventory systems.
Exposure to partner onboarding, support, or vendor management processes.