IT Help Desk

Breadfast is a leading Q-Commerce player based out of Cairo, backed & trusted by the world’s largest incubation and investment institutions; Y Combinator and 500 Startups. Breadfast delivers groceries, including bakeries, fruits & vegetables, and household essentials through a unique mobile application. We operate a tech-enabled end-to-end supply chain starting from in-house manufacturing facilities right to last-mile facilities, cutting the manufacturing to customer time to a quarter of that of traditional supply chains, delivering a game-changing grocery-shopping experience. With 7 years of operational experience and 4,000 team members, Breadfast is setting strong on its vision of expanding our product and service offering “from Bread to everything” and expanding “from Cairo to everywhere.”

• IT Department Assets management.
• Solving network problems and devices issues in our main office and branches.
• Installing internet networking in our new branches
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to employees through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Following up with employees regarding the previously solved issues.
• Completing support tickets.

Requirements:

• 0-2 years working as a Help Desk.

• Basic knowledge of networking and Firewalls. 

• Advanced knowledge of computer hardware systems, including Motherboards, memory modules, and processors.

• Knowledge of computer software systems, including operating systems, office applications, and basic software skills 

• Excellent analytical and diagnostic skills.

• Advanced knowledge of help desk software and remote-access systems.

• Ability to troubleshoot complex hardware and software issues.

• High-level communication skills.

• Patience and understanding.